CONTACT

Our customer service team is always on hand to offer help and guidance. All orders must be placed through your online account, but they will be happy to assist you with it. Please contact them using the form below.

Once you have placed your order, we cannot make any changes to it.

If you want to cancel it in order to place a new order, you will need to log into your account and request a refund from there.

We want all our customers to enjoy their products, so if you are not happy with your order, you can return it to us. All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure that the products have not been opened. To safely return your order to us, please contact our Customer Service team using the form below. They will send you all the information you need, but you can also check our return policy page for more information.

We do our best to ensure that your products arrive at your home in perfect condition. If you have encountered any problems, please do not hesitate to contact our Customer Service team using the form below.

Once you have found all the items you want, click on "My Cart". You will see a box called MY CART, below your list of items you will find the field for "Do you have a promotional code?"

Add your discount code in this box and click "Add" to apply the discount. If the code does not work, you will need to check that you are not trying to use more than one offer, or if it is compatible with those products.

We offer a variety of online payment methods to ensure that you can place your orders with ease.

Visa

Mastercard

American Express

PayPal

Klarna

Bank Transfer

You can select your preferred payment method at the time of purchase. Since we take fraud very seriously the payment will be made directly from your bank's platform. We do this to ensure that our customers are safe while shopping.

At the moment we do not offer this payment option.

You can contact us by filling out the form below or call us and we will try to facilitate it with an extra cost of 10% of the amount of your order.

If you have made the payment by bank transfer or deposit in a bank office, please note that your order will not be shipped until we have received the amount in our account. The confirmation of the transfer can take up to 3 days.

If you have purchased on the website, more than 10 minutes have passed and you still haven't received the confirmation email, you can contact our Customer Service team through the form below.

All treatment and/or fragrance orders include samples. You can leave us a note at the end of your order about the samples you would like to receive but please note that we will not always have availability.

Yes, it is. If you live in the Peninsula or Balearic Islands, express shipping in 24/48h will be totally free on orders over 50€. If you are willing to wait +78h the shipping will be on our account, whatever the amount of your order.

We also ship to the Canary Islands or Ceuta/Melilla. Please check all the conditions by click aquí

Normally, you should have your order in 2-3 working days. Remember that if you place your order on the weekend or after 12 noon, we will not prepare it until the next working day.

If after this time you have not received your order and you do not have a delivery notice from the courier company, please contact us. We will find out what has happened and we will do our best to get it to you as soon as possible.

At the moment we do not offer this functionality but it is on our list of new implementations.

When your order is about to leave our warehouse, you will receive an email, in that email is the tracking number of the order, clicking on it will redirect you directly to the carrier's website, that's where you can request delivery at a collection point.

If the link does not work, you can go to the carrier's website (the company appears in the email) and enter the tracking number. You can also access the tracking from the customer panel.

Please note that this is handled directly with the carrier and we will not be able to modify your shipment.

Yes, you can.

Please read all the information about international shipping by clicking here

If you live outside the Peninsula and your order exceeds 250€ the shipping will be totally free. With an approximate transit time of 3 to 7 working days.

Please check all the conditions by clicking here

Shipments with final destination to the Canary Islands go without the charge of IVa 21% in the case of the purchase of fashion or beauty products (treatments/perfumes/candles). In case you buy food products you will be charged a tax of 10%.

The shipping costs depend on the final amounts of the order, you can find more information in the Shipping & Returns page The shipments take the DUA of exit of the peninsula and entrance to the Canary Islands included, the shipments go with Correos EXPRESS.

The IGIC charges will be at your expense. You can get more information by going to the government page or visiting the Canarias government page

The niche perfumery differs from the commercial world by the use of optimal and natural raw materials, as the current commercial perfumery often uses synthetic oils. Behind a niche perfume there is always a person, creating a work of art, handmade, very limited production, sometimes even numbered and most importantly, the fragrance has a clear evolution on the skin.

Fragrances are made up of different aromas called "notes". They are divided into three categories according to their volatility: top notes, middle notes and base notes. Top notes are the most volatile, only remaining on the skin for a few minutes. They are often citrus, spices and aromatic notes. The middle notes appear right after the top notes and are usually floral. Base notes are the least volatile and the last to register. They can remain on the skin for a few hours and even a few days with clothing. They may contain, among other things, woody and powdery notes or accords.

The difference is in the concentration of perfume extract: the higher the concentration, the more expensive it is and the less perfume you need to use. Perfume (or perfume extract) contains a concentration of 20% or more in essential oils, Eau de parfum (10-20%), Eau de toilette (8-10%) and Eau de Cologne (less than 8% essential oils). Some brands use the term "Cologne" for commercial purposes when their product is actually Eau de toilette.

We recommend applying perfume on the warmer areas of the body and where the skin is thinner. You can put a little on the inside of the wrist, behind the ears, on the back of the neck, etc. You can also add a little perfume to clothing or hair by spraying from a distance.

They say... you can keep a bottle of perfume unopened for years. What we do know for sure is that the longer you let it go, the weaker the top notes of that perfume will become. If you have started using the perfume, you should finish it within a year.

In any case, to extend the life of a fragrance, keep it away from light, humidity and heat.

There are four types of skin, according to sebum secretion: dry, combination, normal and oily.

- dry skin: you may experience a "stretched" feeling and the skin reacts quickly to aggressions. It is poorly hydrated and more prone to early wrinkles.

- combination and normal skin: normal skin is usually smooth and even. They have small pores and are neither too dry nor too oily. When sebum secretion is higher around the T-zone (forehead-nose-chin), then you have combination skin, between normal and oily.

- oily skin: sebum secretion is higher and gives the skin a shiny appearance, especially around the T-zone. It can also contribute to acne and enlarged pores.

A facial serum can be considered a treatment. It is highly concentrated and more liquid than a moisturizer. The texture of the serum penetrates the skin faster and deeper. It is typically used as a 28-day treatment (the average time for cell turnover) and should be applied directly to the skin before moisturizer.

- Cleansing: In the morning, start with a good cleanser for the face. There are different types: lotions, cleansing toners, gels or mousse.

- Toning: Apply a lotion to tone or purify your skin after cleansing.

- Moisturize: There are several options for moisturizing. Serum, for example, more concentrated than face cream, can be applied alone or before day cream. In this step you can also add an eye cream.

In the evening use a make-up remover to remove all the impurities accumulated during the day. You can use a lotion or water. Then be sure to cleanse, tone and moisturize as you do in the morning.

Your skin has different needs during the day and at night. That's why we advise you to use a different cream at night. During the day, your skin needs protection against constant external aggressions. At night, your skin rests and regenerates.

We have 3 physical stores in Madrid and Burgos. You can also find us in different El Corte Inglés stores throughout Spain.

We encourage you to visit us and get to know our most exclusive brands, feel them, smell them, experience them.

Find all our points of sale by clicking here

Our treatment and perfumery experts do exhaustive research and research on each new brand that we are going to add to our catalog. We like to test, test and test a product before publishing it on our website.

All our brands are more special than they appear. We look for brands that care about the smallest details, about the ingredients, about our skin.

We will update the website daily with new content, whether it be blogs, exclusive products or news. We also encourage you to subscribe to our newsletter where we will inform you of upcoming releases, promotions and much more.

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Reviews are very important.

We haven't created any promotions yet but we will soon raffle products among the latest reviews.

We want to work with you too. Tell us more by writing to us through the form below or by email to compras@isolee.com.