Frequently Asked Questions

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About my order

Can I place an order by phone?

What do I do if I want to exchange a product?

What do I do if I want to cancel my order?

What do I do if I have received a damaged product?

Where do I have to enter my discount coupon?

Can I pay by bank transfer?

Can I order cash on delivery?

I have already made the transfer. When will I receive my order?

What do I do if I have not received the order confirmation e-mail?

Will I recieve samples with my order?

About the shipping

Is 24/48h delivery real?

How long will it take for my order to arrive?

Can I pick up my order at the store?

Can I pick up my order at a pickup point?

Can I buy from outside Spain?

Do you ship to Canary Islands/Ceuta and Melilla?

¿Los envíos fuera de la península llevan impuestos?

About fragances

What are niche perfumes?

What are olfactory notes?

Eau de cologne, eau de toilette, extract. What is the difference?

How and where to apply perfumes?

How and where to store perfumes?

About beauty treatments

How do I determine my skin type?

What is the difference between a moisturizer and a serum?

In what order should facial treatments be applied?

Should my night cream be different from my day cream?

About us

Do you have a physical store?

Who chooses the product you sell?

What is special about the brands you sell?

How can I find out about your news and promotions?

How can I unsubscribe from your newsletter?

What's in it for me if I leave a review?

Other questions

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