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About my order
Our customer service team is always at hand to offer help and guidance. All orders must be made through your online account, but they will be happy to help you do so. Contact them through the form below.
Once you have made your order, we cannot make any changes in it.
If you want to try to cancel it so you can make a new order, you will have to enter your account and order the refund from there.
We want all our customers to enjoy their products, so if you are not happy with your order, you can return it.
The only thing we ask is that you notify us that you do not want the order within 14 days from your reception and that you make sure that the products have not been opened.
To securely return the order, please contact our Customer Service team via the form below.
They will send you all the information you need, but you can also consult our Return Policy page for more information.
We do our best to make your products come in perfect condition at home. If you have encountered a problem do not hesitate to contact our Customer Service team via the form below.
Once you have found all the items you want, click "My basket". You will see a box called MI CARRITO, under your list of articles you will find the field for "You have a promotional code?"
Add your discount code in this box and click "Add" to apply the discount. If the code does not work, you will have to check that you are not trying to use more than one offer, or if it is compatible with those products.
We offer a variety of online payment methods to ensure you can easily place your orders.
Visa
Mastercard
American Express
PayPal
Klarna
Bank transfer
You can select your preferred payment method at the time of purchase. Since we take the fraud very seriously the payment will be made directly from the platform of your bank. We do this to ensure that our customers are safe while buying.
Momentarily we do not offer that postiblity of payment.
You can contact us by filling out the form below or by calling us and we would try to provide it with an extra cost of 10% of the amount of your order.
If you have made the payment for bank transfer or income in a bank office, you must note that your order will not be sent until you have received the amount in our account. The confirmation of the transfer can be delayed up to 3 days.
If you have purchased on the web, more than 10 minutes have passed and you have not yet received the confirmation email, you can contact our Customer Service team via the form below.
All treatment and/or fragrances orders include samples. You can leave us a note at the end of your order about the samples you would like to receive but you have to keep in mind that we will not always have the availability.
About my shipment
Yes, it is. If you live in the Peninsula or the Balearic Islands the express shipment in 24/48h will be completely free on orders over 39€. If you are willing to wait +78h the shipment will run on our own, whatever the amount of your order.
We also send to the Canary Islands or Ceuta/Melilla. Please check all conditions by clicking here
Normally, you should have your order in 2-3 working days. Remember that if you place your order on the weekend or after 12 a half day, until the next working day we will not prepare it.
If you have not received your order or have a delivery notice from the messaging company, please contact us. We'll find out what happened and we'll do everything we can to get you to your hands as soon as possible.
At the moment we do not offer that functionality but it is on our list of new implementations.
When your order is about to leave our warehouse, you will get an email, in that email is the order tracking number, clicking on it will direct you to the carrier's website, that's where you can request delivery at a pickup point.
If the link doesn't work, you can go to the carrier's website (the company appears in the email) and enter the tracking number. You can also access the following from the customer panel.
Note that this is managed directly with the transport company and we will not be able to modify your shipment.
Yes, you can.
Please read all information about international shipment by clicking here
If you live outside the Peninsula and your order exceeds 250€ the shipment will be completely free. With a transit of approximately 3 to 7 working days.
Please check all conditions by clicking here
The final shipments to the Canary Islands go without the charge of the IVa 21% in the case of the purchase of fashion or beauty products (treatments/perfumes/velas). In case you purchase food products you will be charged a 10% tax.
Shipping costs depend on the final order amounts, you can see more information on the Shipping and Returns page The shipments carry the DUA of departure from the peninsula and entry to the Canary Islands included, the shipments go with EXPRESS Mails.
IGIC charges will be charged. You can get more information at the government's digital headquarters or the Canary Islands government website.
On the fragrances
Niche perfumery differs from the commercial world by the use of optimal and natural raw materials, as the current commercial perfumery often uses synthetic oils. Behind a perfume niche there is always a person, creating a work of art, handmade, of very limited production, sometimes even numbered and the most important thing is that fragrance has a clear evolution in the skin.
The fragrances are made of different aromas called "notes". They are divided into three categories according to their volatility: main notes (highs), middle notes and base notes. High notes are the most volatile, only remain on the skin for a few minutes. They are often citrus, spices and aromatic notes. The average notes appear right after the high notes and are usually floral. The base notes are the least volatile and the last ones to be recorded. They can stay on the skin for a few hours and even a few days with clothing. They may contain, among other things, notes or agreements that are numb and powdered.
The difference is found in the concentration of perfume extract: the higher the concentration, the more expensive it will be and the less perfume you will need to use. The perfume (or perfume extract) contains a concentration of 20% or more in essential oils, Eau de parfum (10-20%), Eau de toilette (8-10%) and Eau de Cologne (less than 8% essential oils). Some brands use the term "Cologne" for commercial purposes when their product is actually Eau de toilette.
We recommend applying perfume in the warmest areas of the body and where the skin is thinner. You can put a little inside the wrist, behind the ears, at the back of the neck, etc. You can also add a bit of perfume to clothing or hair spraying from afar.
They say that you can keep a bottle of perfume unopen for years. What we do know for sure is that the longer you let go, the weaker the high notes of that perfume will become. If you started using the perfume, you should finish it within a year.
In any case, to extend the life of a fragrance, keep it away from light, humidity and heat.
About treatments
There are four types of skin, according to sebum secretion: dry, combined, normal and fat.
· Dry skin: you can experience a sensation of "stiring" and the skin quickly reacts to aggression. It is poorly hydrated and is more prone to early wrinkles.
· combination and normal skin: normal skin is usually soft and uniform. They have small pores and are not too dry or too fatty. When the sebum secretion is greater around the T zone (front-nariz-barbilla), then you have a combined skin, between normal and fat.
· fatty skin: sebum secretion is higher and gives a bright look to the skin, especially around area T. It can also contribute to dilated acne and pores.
A facial serum can be considered treatment. It is highly concentrated and more fluid than a moisturizer. The texture of the serum penetrates the skin faster and deeper. It is usually used as a 28-day treatment (average time for cell renewal) and should be applied directly to the skin before the moisturizer.
· Cleaning: In the morning, start with a good face cleaner. There are different types: lotions, tonic cleaners, gels or mousse.
· Tonify: Apply a lotion to tone or purify your skin after cleaning it.
· Hydrate: There are several options to hydrate. The serum, for example, more concentrated than the facial cream, can be applied only or before the day cream. In this step you can also add an eye cream.
At night he uses a demaquillator to remove all impurities accumulated during the day. You can use a lotion or water. Then make sure you clean, tonify and hydrate as you do in the morning.
Your skin has different needs during the day or night. That's why we advise you to use a different cream at night. During the day, your skin needs protection against constant external aggressions. At night your skin rests and regenerates.
About us
We have 3 physical stores spread between Madrid and Burgos. You can also find us in different El Corte Inglés centers throughout the Spanish territory.
We encourage you to visit us and get to know our most exclusive brands, feel them, smells, experiences.
Find all our points of sale by clicking here
Our treatment and perfume experts do a thorough research and search on every new brand that we will incorporate into our catalogue. We like to try, test and test a product before publishing it on our website.
All our brands are more special than they look. We look for brands that care about the smallest details, the ingredients, our skin.
We will update the website on a daily basis with new content, whether blogs, exclusive products or new products. We also encourage you to subscribe to our newsletter where we will report the upcoming releases, promotions and much more.
Don't forget to follow us on our RRSS : Instagram Facebook
You can download our emails at any time by clicking on the link to cancel the subscription at the bottom of the last email you received.
The reviews are very important.
We haven't engineered any promotion yet, but we'll soon draw products from the latest reviews.
Other questions
We want to work with you, too. Tell us more by writing us through the form below or by e-mail shopping@isolee.com